Shipping policy

Order Processing

We work to get orders packed and on their way as quickly as possible. Most in-stock orders are processed within 1–3 business days. Processing times may be longer during holidays, special releases, Record Store Day, or other high-volume periods.

You’ll receive tracking information by email when your order ships.

Standard Shipping

Standard shipping is $8 for orders under $75.

Orders over $75 qualify for free standard shipping.

Standard shipping typically takes 5–8 business days in transit after your order has been processed and shipped. Delivery times are estimates and are not guaranteed.

Expedited Shipping

Need it sooner? Carrier-calculated expedited shipping options may be available at checkout. Rates and estimated delivery times are provided directly by the carrier based on your order and destination.

Pre-Orders

Pre-order items are charged in full at checkout.

If your order includes both pre-order and in-stock items, everything will ship together once all items are available. If you'd like your in-stock items sooner, please place a separate order.

Release and availability dates are estimates provided by manufacturers, labels, and distributors and are subject to change. We’ll fulfill pre-orders as soon as inventory arrives.

If an order contains multiple pre-order items with different release dates, the order will ship when all items are available.

Local Pickup

Local pickup may be available for eligible orders at our San Luis Obispo store. We’ll notify you when your order is ready for pickup. Please wait until you receive confirmation before coming to the store.

Pickup-Only Items

Certain oversized, heavy, fragile, or specialty products, including select audio equipment and turntables, may be designated for in-store pickup only. Pickup availability will be indicated on the product page or during checkout.

Shipping Delays

Once a package has been accepted by the carrier, delivery times are outside our direct control. Carrier delays, weather, holidays, and other circumstances may affect delivery times.

Incorrect Addresses & Returned Packages

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible.

If an order is returned to us because of an incorrect or incomplete address, failed delivery, or other circumstances outside our control, additional shipping charges may apply to resend the order.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and, for damaged shipments, photos of the packaging and merchandise. We’ll work with you to determine the appropriate next steps.